Archive for November, 2007

Customer Service definition

Posted on November 8, 2007. Filed under: customers focus, library, service |

So much of our focus is on customer service.  Tom recently commented about the term servant leadership and how that spoke to him.   I just finished the book, “Service Included: Four-star secrets of an Evesdropping waiter” by Phoebe Damrosch.  I like to read about the food industry and my son did a stint as a [...]

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