customers focus
Designing my ideal ILS
Today in our management meeting, our Executive Director, Gina Millsap, made the comment to the effect that much of the talk with open source systems is just using that tool to replicate existing ILS practices. This thought ties into my recent post about the inter-relation between library catalogs and other sources such as bookstores. All of [...]
Read Full Post | Make a Comment ( 1 so far )Customer Service definition
So much of our focus is on customer service. Tom recently commented about the term servant leadership and how that spoke to him. I just finished the book, “Service Included: Four-star secrets of an Evesdropping waiter” by Phoebe Damrosch. I like to read about the food industry and my son did a stint as a [...]
Read Full Post | Make a Comment ( None so far )Question: Dump the Org Chart vs. Servant Leadership
During the SirsiDynix Webinar “Dump the Org Chart” we were asked the question, “Since our reason for existing is to serve our customers, how does this relate to ‘servant leadership?’” Our perspective in the webinar was looking at how we could engage and involve the staff and the public in planning and executing the future of the library. [...]
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