library
Designing my ideal ILS
Today in our management meeting, our Executive Director, Gina Millsap, made the comment to the effect that much of the talk with open source systems is just using that tool to replicate existing ILS practices. This thought ties into my recent post about the inter-relation between library catalogs and other sources such as bookstores. All of [...]
Read Full Post | Make a Comment ( 1 so far )Customer Service definition
So much of our focus is on customer service. Tom recently commented about the term servant leadership and how that spoke to him. I just finished the book, “Service Included: Four-star secrets of an Evesdropping waiter” by Phoebe Damrosch. I like to read about the food industry and my son did a stint as a [...]
Read Full Post | Make a Comment ( None so far )A new perspective for me
I’ve been commenting on a post on Library Geek Woes. The original topic is interesting, but what I’ve found most revealing is something that emerged during the string. One of the needs for Laura was the opportunity to have the social experience and to validate or confirm experiences or opinions with peers.
I found this [...]
Recent reading
I just finished reading “The Starfish and the Spider: The unstoppable power of leaderless organizations” by Ori Brafmans and Rod Beckstrom. I highly recommend this book. It’s a fairly quick read and the thesis is supported by multiple examples.
Assuming their thesis is correct, it has a number of implications for libraries, but the one that [...]
Welcome to my blog
I am intrigued and often excited about the possibilities of new technologies and trends, frequently referred to as Web 2.0 and/or Library 2.0. Many people do a great job of commenting on these issues and I do not want or need to duplicate their efforts. However, I have not found a regular discussion of those [...]
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