Posted on February 2, 2008. Filed under: access, administration, barriers, collections, customers focus, service |
I’ve been planning a conference, so most of my time has been hectic, but I’m back!
Through a post on Librarygeekwoes I read about a post on LibraryThing regarding Tim’s ideas on connecting libraries and bookstores.
This got me to thinking about how I use libraries and bookstores and the synergy between them, or lack thereof. Even though I have [...]
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Posted on November 8, 2007. Filed under: customers focus, library, service |
So much of our focus is on customer service. Tom recently commented about the term servant leadership and how that spoke to him. I just finished the book, “Service Included: Four-star secrets of an Evesdropping waiter” by Phoebe Damrosch. I like to read about the food industry and my son did a stint as a [...]
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