Question: Dump the Org Chart vs. Servant Leadership

Posted on October 4, 2007. Filed under: administration, customers focus, ideas, leadership |

During the SirsiDynix Webinar “Dump the Org Chart” we were asked the question, “Since our reason for existing is to serve our customers, how does this relate to ‘servant leadership?’” Our perspective in the webinar was looking at how we could engage and involve the staff and the public in planning and executing the future of the library.   My experience with the concepts of servant leadership is that they promote collaboration and being able to serve as leader from any point in the organization.  It doesn’t rely on the hierarchy to provide leaders and it looks both inside and outside the organization to provide direction and goals for the organization.   Those same principles are inherent in our presentation.  We talked about:

  • Drawing on the collective wisdom
  • Scanning the environment
  • Listening to customers
  • Investing in staff
  • Committing to quality, continuous improvement and excellence
  • Re-allocating resources to focus on the work

 While stated differently, I believe that the customer focus of both servant leadership and our presentation is the same.  We may all use these tools in various ways to achieve the same goal, but in the end, I think we are working for the same thing. 

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One Response to “Question: Dump the Org Chart vs. Servant Leadership”

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I like the concept of servant leadership as
I believe it inspires people to become all they are
are meant to be. Yes, I too believe we are
working for the same thing when we focus on the
customer’s needs. This of course neccessitates
competency for librarians to ask the
right questions to help people get what they
want.


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