barriers

Connecting libraries to bookstores

Posted on February 2, 2008. Filed under: access, administration, barriers, collections, customers focus, service |

I’ve been planning a conference, so most of my time has been hectic, but I’m back! 

Through a post on Librarygeekwoes I read about a post on LibraryThing regarding Tim’s ideas on connecting libraries and bookstores.

 This got me to thinking about how I use libraries and bookstores and the synergy between them, or lack thereof. Even though I have daily access to a well-stocked library with a lot of resources, I find myself going to bookstores and ordering books online on a regular basis.  Is this where I admit to being a bookaholique?   When I’m at a library conference, I will often stop by local bookstores to browse and typically see many people from the conference doing the same thing – they have their name tags on so it makes it easy to spot them.  Typically, the bookstores put up welcome signs for the visiting librarians.  That must mean I’m part of a large group that does the same thing.  If we do that, isn’t it reasonable to expect that, at least some, of our library customers do the same thing? So how can we help make customer frustration, as expressed by Tim at Librarything, go away?   

Our library has reasonably good relations with our local bookstores, which are predominately large national chains.  Administratively, we can encourage interaction and sharing of information, perhaps even signing agreements to cooperate. 

We do reach a point where we need to protect some information.  Libraries are typically required by state law to keep some information confidential.  We have always interpreted this law broadly to include just about everything.  Businesses will share information up to the point that it might infringe on their ability to make money. It would seem that technology is capable of drawing a very fine line between what we can share and what we can’t. We just need to make sure that it does so.  Not to throw this point away casually, because it is absolutely crucial, but I do think the confidentially issue can be resolved fairly easily. The harder part would seem to be developing the relationships and providing access to the appropriate information in all of the right places.   I would love for our catalog to have buttons on each search page that provide our usual options, plus the option to Interlibrary Loan – if not available, to locate the title at a local store or to access a national site for online purchase.  I have a sliding scale for how patient I am based upon my need of the moment.  All of those options would allow me to indulge my impatience in the best available method. Now we need to figure out how to share information so that this can happen.

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Barriers to new ideas

Posted on August 18, 2007. Filed under: administration, barriers, ideas, library |

September 18th, Gina Millsap, Executive Director of the Topeka and Shawnee County Public Library and I will be presenting a SirsiDynix Webinar titled, “Dump the Org Chart – Get ‘er Done!”  My part of this presentation is to look at barriers to implementing new ideas and to offer some suggestions about how to work around those barriers.  I would really like to hear from others about their experiences in this area.  What barriers have you faced as you put forth new ideas, or what problems do you face when new ideas are presented to you?  Your personal stories will help make this a realistic presentation.  I will not share names or institutions, but may use some of the problems as I prepare my presentation.  If you don’t want to blog them, please send them to me at rbanks@tscpl.org.  Thank you for your help.

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